Housekeeper

MCR Hotels•Norfolk, VA

1d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for guests. The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. This role emphasizes guest satisfaction, spotless cleanliness, product consistency and quality, and teamwork. Team Members are expected to greet guests happily, use their names, contribute to high guest satisfaction scores, and handle challenging situations with hospitality and urgency. All areas of the hotel, both front and back of the house, must be kept clean and well-organized, with everyone pitching in as needed. Operational checklists must be completed accurately, and Team Members must maintain a flawless uniform and professional communication.

Requirements

Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older to perform this job.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Ability to perform physical working demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
All Team Members work together to contribute to great guest satisfaction scores.
Ability to handle challenging guest situations with hospitality and a sense of urgency.
Strong knowledge of all features of the hotel facility and amenities.
Awareness and support for all groups and events at the hotel.
Understanding of relevant technology for each role.
Answer all incoming calls with friendly service using the approved greeting.
All areas, both front and back of the house, should be kept clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Always greet every guest happily with a smile, by name if possible, while cleaning.
All operational checklists are completed accurately and at the designated times, every shift.
Handover reports must be accurate and on time, for effective shift-to-shift communication.
All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
Communication between Team Members should be clear, honest, and professional.
Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the required number of guest rooms as assigned per shift.
Perform additional cleaning projects as assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.