Housekeeper

Hyatt Columbus/Polaris • Columbus, OH

10d • $16 - $17

About The Position

The Housekeeper is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring a welcoming, clean, and comfortable environment for all guests.

Requirements

• High School diploma or equivalent preferred.
• No prior experience required; hospitality experience is a plus.
• Basic communication skills, both verbal and written.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Must be able to lift up to 30bs on a regular and continuing basis.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
• Must maintain a neat, clean, and well-groomed appearance according to company standards.
• Flexibility to work varying schedules, including nights, weekends, and holidays.

Nice To Haves

• hospitality experience is a plus.

Responsibilities

• Clean and reset guest bedroom and bathroom areas according to established standard, using provided chemicals and cleaning equipment properly and safely
• Maintain cleanliness of hallways and common areas as assigned.
• Perform other duties as requested, such as cleaning unexpected spills or completing special guest requests.
• Assist other housekeeping associates in maintaining clean and organized work and public areas.
• Participate in the hotel’s carpet care program by spotting carpet during room cleaning.
• Report any maintenance issues or needs to the Supervisor.
• Stock and maintain housekeeping carts and linen storage rooms.
• Complete “room assignment sheet” accurately, documenting completed tasks and any issues encountered.
• Respond promptly to guest complaints or special requests, ensuring guest satisfaction.
• Follow proper procedures for entering guest rooms, ensuring guest privacy and security.
• Greet guests with a smile, make eye contact, and offer friendly assistance when interacting.
• Adhere to all company policies and procedures related to safety and security, including proper handling and storage of keys and lost and found items.
• Be knowledgeable of policies regarding emergency procedures and bloodborne pathogen protocols.
• Communicate effectively with coworkers and other departments, contributing to a supportive work environment.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO), available as it’s accrued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees