CHE - HOUSEKEEPER

Kampgrounds Of America, Inc.•Cherokee, NC

2h•Onsite

About The Position

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and a leader in outdoor hospitality, with over 500 locations across the United States and Canada. Founded in 1962, KOA's mission is to connect people to the outdoors and each other, embodying values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. The Owned and Operated Assets of KOA (OAK) is a division of KOA, Inc.'s overall operations, rooted in these core mission and values. The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment within the housekeeping department at an OAK property. This role involves cleaning all private offices and public common areas, including the general store, restrooms, and accommodation units, while adhering to departmental standards. The Housekeeper is expected to consistently provide professional, friendly, and engaging customer service and ensure proper maintenance of all housekeeping tools and equipment. Housekeepers collaborate as part of a diverse team to meet and exceed brand standards.

Requirements

Desire to work in housekeeping or related field.
Basic understanding of English language and willingness to learn through hands-on experience of housekeeping and janitorial procedures.
Comfortable in a fast-paced and high-pressure environment.
Motivated, goal oriented and results driven.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license.

Responsibilities

Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards.
Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use.
Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
Complete maintenance requests in a timely manner and in order of priority.
Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.
Fill out appropriate forms and turn in any items left by guest to the housekeeping supervisor.
Ensure adherence to quality standards and health and safety regulations.
Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases.
Wash, dry and fold laundry as required.
Pick up debris from floors and empty trash in wastebaskets.
Clean mirrors, shelves, dishes, door frames, and furniture. Dust all surfaces, vacuum and sweep floors, and arrange furniture properly.
Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment.
Sign out and sign in master room keys daily. Never loan out keys to another individual or remove them from the property.
Conserves energy by closing shades or blinds and turning up air conditioning in unoccupied rooms.
Report room condition and status to housekeeping supervisor and guest services.
Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and security procedures.
Maintain cleanliness of all areas of campground.