Housekeeper

Marriott•Bay Lake, FL

6h•Onsite

About The Position

The Housekeeper position involves promptly responding to guest and department requests, preparing and transporting supply carts to assigned areas, and meticulously cleaning guest rooms. This includes following procedures for room access, replacing amenities and supplies, changing linens, making beds, cleaning bathrooms, and removing trash and room service items. The role also requires checking appliances, straightening furnishings, dusting, polishing, and performing floor care duties like vacuuming. Adherence to all company safety and security policies, reporting maintenance issues or hazards, completing safety training, and proper storage of flammable materials are essential. Housekeepers must maintain a clean and professional appearance, ensure confidentiality, and provide excellent guest service by welcoming guests, anticipating their needs, assisting those with disabilities, and using clear, professional language. Teamwork and adherence to quality standards are also key aspects of the role. Physical demands include moving, lifting, carrying, and placing objects up to 25 pounds without assistance and over 25 pounds with assistance, pushing/pulling loaded carts, reaching, bending, twisting, stooping, standing for extended periods, and performing tasks requiring fine motor skills.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items.
Make beds and fold terry.
Clean bathrooms.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.