Housekeeper

Marriott•New York, NY

2h•Onsite

About The Position

The Housekeeper position involves promptly responding to requests from guests and other departments. Key duties include filling and transporting supply carts, entering guest rooms following proper procedures, and replacing guest amenities, linens, and terry. The role requires making beds, folding terry, cleaning bathrooms, and removing trash, dirty linen, and room service items. Housekeepers must also check that all in-room appliances are present and functional, straighten desk items and furniture, dust, polish, remove marks from surfaces, vacuum carpets, and perform general floor care. Adherence to all company safety and security policies and procedures is mandatory, including reporting maintenance problems, safety hazards, accidents, or injuries, and completing safety training. Maintaining a clean and professional uniform and personal appearance, as well as confidentiality of proprietary information, is essential. The role also involves welcoming and acknowledging guests according to company standards, anticipating and addressing their service needs, assisting individuals with disabilities, and expressing genuine appreciation. Professional communication and teamwork are expected to achieve common goals and ensure quality standards. The position has physical demands, including moving, lifting, carrying, and placing objects up to 25 pounds without assistance and over 25 pounds with assistance, pushing and pulling loaded carts over various surfaces, reaching overhead and below the knees, bending, twisting, pulling, stooping, standing, sitting, kneeling, or walking for extended periods, and performing tasks requiring fine motor skills and hand-eye coordination. Marriott International is committed to being an equal opportunity employer, fostering an inclusive environment where diverse backgrounds are valued and celebrated, and is dedicated to non-discrimination.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items.
Make beds and fold terry.
Clean bathrooms.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perform other reasonable job duties as requested by Supervisors.