Housekeeper

Smoky Mountain Resorts • Pigeon Forge, TN

6d • $20

About The Position

The Housekeeper is responsible for the daily cleaning of guest rooms as assigned. This includes following all company policies and procedures in accordance with property manuals. This position also performs various tasks relating to special projects, inventory, side work, and other duties as assigned.

Requirements

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
• High school diploma or equivalent.
• Physical stamina that allows bending, climbing 3-5 flights of stairs consistently, and lifting 40-50 pounds daily.
• Fun and energetic.
• Responsible and timely.
• Ability to work as a team.
• Professional appearance, well groomed, and excellent hygiene required.
• Ability to deal with a diversified workforce.
• Housekeeping experience required.
• Must have reliable transportation.

Responsibilities

• Complete daily cleaning of assigned rooms to company standards maintaining acceptable room inspection scores within designated time frames.
• Respond to guest related items or problems promptly and effectively.
• Maintain cleanliness standards in all guest rooms.
• Maintain in-room inventory standards.
• Adhere to all safety policies and procedures.
• Arrange and properly organize housekeeping cart and linen rooms each day.
• Complete side work and special projects as assigned.
• Properly handle and use all chemicals required for cleaning guest rooms.
• Remove garbage from guest rooms and common areas.
• Perform checkout and stayover service in any/all buildings as assigned.
• Identify and report all maintenance related problems in guest rooms.
• Communicate the status of the room as soon as it is ready for inspection or guests.
• Knowledge of the area including events and trends.
• Maintain a culture of legendary service and hospitality among all team members.
• Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $30 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED