Housekeeper

Holiday Inn Express Cleveland•Cleveland, OH

About The Position

The Housekeeper is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring a welcoming, clean, and comfortable environment for all guests. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Clean and reset guest bedroom and bathroom areas according to established standard, using provided chemicals and cleaning equipment properly and safely Maintain cleanliness of hallways and common areas as assigned. Perform other duties as requested, such as cleaning unexpected spills or completing special guest requests. Assist other housekeeping associates in maintaining clean and organized work and public areas. Participate in the hotel’s carpet care program by spotting carpet during room cleaning. Report any maintenance issues or needs to the Supervisor. Stock and maintain housekeeping carts and linen storage rooms. Complete “room assignment sheet” accurately, documenting completed tasks and any issues encountered. Respond promptly to guest complaints or special requests, ensuring guest satisfaction. Follow proper procedures for entering guest rooms, ensuring guest privacy and security. Greet guests with a smile, make eye contact, and offer friendly assistance when interacting. Adhere to all company policies and procedures related to safety and security, including proper handling and storage of keys and lost and found items. Be knowledgeable of policies regarding emergency procedures and bloodborne pathogen protocols. Communicate effectively with coworkers and other departments, contributing to a supportive work environment.

Requirements

High School diploma or equivalent preferred.
No prior experience required; hospitality experience is a plus.
Basic communication skills, both verbal and written.
Must be able to stand and exert well-paced mobility for up to 8 hours.
Must be able to lift up to 30bs on a regular and continuing basis.
Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
Must maintain a neat, clean, and well-groomed appearance according to company standards.
Flexibility to work varying schedules, including nights, weekends, and holidays.

Responsibilities

Clean and reset guest bedroom and bathroom areas according to established standard, using provided chemicals and cleaning equipment properly and safely
Maintain cleanliness of hallways and common areas as assigned.
Perform other duties as requested, such as cleaning unexpected spills or completing special guest requests.
Assist other housekeeping associates in maintaining clean and organized work and public areas.
Participate in the hotel’s carpet care program by spotting carpet during room cleaning.
Report any maintenance issues or needs to the Supervisor.
Stock and maintain housekeeping carts and linen storage rooms.
Complete “room assignment sheet” accurately, documenting completed tasks and any issues encountered.
Respond promptly to guest complaints or special requests, ensuring guest satisfaction.
Follow proper procedures for entering guest rooms, ensuring guest privacy and security.
Greet guests with a smile, make eye contact, and offer friendly assistance when interacting.
Adhere to all company policies and procedures related to safety and security, including proper handling and storage of keys and lost and found items.
Be knowledgeable of policies regarding emergency procedures and bloodborne pathogen protocols.
Communicate effectively with coworkers and other departments, contributing to a supportive work environment.