TGS - Housekeeper

KOA•Townsend, TN

About The Position

ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative. REPORTS TO Housekeeping Supervisor and/or Assistant General Manager, General Manager POSITION SUMMARYThe Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment in support of the housekeeping department at an OAK property. They are to clean all private offices and public common areas including the general store, restrooms, and accommodation units while maintaining departmental standards. The Housekeeper consistently offers professional, friendly, and engaging customer service. Proper maintenance of the housekeeping tools and equipment is essential. Housekeepers work as part of a diverse team to meet and exceed brand standards.

Requirements

Desire to work in housekeeping or related field.
Basic understanding of English language and willingness to learn through hands-on experience of housekeeping and janitorial procedures.
Comfortable in a fast-paced and high-pressure environment.
Motivated, goal oriented and results driven.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license.
Ability to stand for long periods of time.
Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
Able to work inside and outdoors and in various climates.
Able to travel by automobile.

Responsibilities

Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards.
Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use.
Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
Complete maintenance requests in a timely manner and in order of priority.
Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.
Fill out appropriate forms and turn in any items left by guest to the housekeeping supervisor.
Ensure adherence to quality standards and health and safety regulations.
Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases.
Wash, dry and fold laundry as required.
Pick up debris from floors and empty trash in wastebaskets.
Clean mirrors, shelves, dishes, door frames, and furniture.
Dust all surfaces, vacuum and sweep floors, and arrange furniture properly.
Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment.
Sign out and sign in master room keys daily. Never loan out keys to another individual or remove them from the property.
Conserves energy by closing shades or blinds and turning up air conditioning in unoccupied rooms.
Report room condition and status to housekeeping supervisor and guest services.
Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and security procedures.
Maintain cleanliness of all areas of campground.