Housekeeper

International House Hotel•New Orleans, LA

27d•Onsite

About The Position

Under the general guidance of the Director of Housekeeping, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas. Ensure all of our guests receive high quality and personalized service with a smile.

Responsibilities

Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
Supply clean linen, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationery, vacuum all rooms thoroughly including hallways
Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
Dispose of all rubbish and dirty linen safely and correctly
Ensure that all equipment is maintained in a serviceable condition and report faults immediately
Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
Handle guest complaints promptly and with thorough follow up, referring to others when necessary. Use their name when possible.
Follow key procedures and take responsibility for assigned keys
Hand in all lost property immediately and follow hotel lost and found procedure
Assist in special cleaning projects as assigned
Handle all guest property in an efficient and correct manner
Report any damage to bedding, curtains and soft furnishings
Report any room that does not require service, “Do Not Disturb” or double locked
Report any shortage of linen, supplies or equipment
Comply with Health and Safety hazards and report these at once
Assist fellow Ambassadors to perform similar or related jobs as necessary
Follow the appearance and dress policy in the handbook. Be dressed in the current uniform for the season
Maintain an impeccable uniform
Live the Vibe Card daily
Press bed linens for guest rooms
Attend scheduled meetings and Ambassador functions