Housekeeper / Room Attendant

MPM Macon•Dunedin, FL

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. About the Fenway Hotel Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development hotel and a member of the prestigious Autograph Collection® of Marriott International, Inc. The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property has created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you. It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today! Tampa Bay Top Workplaces “Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times —a reflection of our positive culture, growth opportunities, and commitment to our team. Join us!” Job Description Summary The Housekeeper / Room Attendant performs duties in cleaning and servicing of guest rooms and baths under the supervision of the housekeeping supervisor(s) and Executive Housekeeper. The Housekeeper is responsible for the overall room cleanliness to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the Marriott franchise of Mainsail Lodging and Development. The Housekeeper / Room Attendant contributes to a positive guest experience by maintaining high standards of cleanliness and presentation, responding promptly to guest requests, and communicating any service needs or concerns through appropriate channels. This is an on-call position with scheduling needs that fluctuate based on business demand, offering more hours during peak seasons and fewer hours during the off-season

Requirements

High school diploma or equivalent
Previous hospitality experience preferred
Prior experience in a cleaning position
Excellent communication skills, both verbal and written
Strong customer service skills
Ability to use technology, e.g., computers, tablets, iPads
Organizational skills
Proven experience in working quickly and efficiently
Ability to take initiative and handle assignments with limited supervision
Dependable and team-oriented work style
Strong attention to detail and organization
A sense of ownership in everything that you do
Ability to perform physical tasks including standing or sitting for extended periods, frequent bending, reaching, and lifting as required to perform cleaning duties
Ability to perform routine cleaning tasks efficiently and consistently
Ability to follow instruction and complete assigned projects in accordance with instructions provided
Ability to push up to 100 lbs
Ability to lift, pull and push up to 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Ability to work varied shifts, including days, early mornings, and weekends as operational needs require
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Responsibilities

Maintain and elevate the cleanliness and presentation of assigned guest rooms by performing thorough cleaning and sanitizing, including dusting, vacuuming, changing bed linens, polishing mirrors and windows, cleaning bathrooms, vents, fixtures, and high-touch surfaces, while ensuring all areas meet the hotel’s exacting standards for guest comfort and satisfaction
Perform high-quality daily cleaning of assigned guest rooms and areas as directed by the Housekeeping Manager and Supervisor, ensuring all spaces remain clean, well-presented, and consistently meet established hotel cleanliness and presentation standards
Ensure guest areas remain presentable and meet cleanliness standards
Ensure that all items found in guest rooms or public areas are handled promptly and accurately according to Lost & Found procedures, maintaining accountability and guest trust
Replenish guest room amenities, including toiletries, minibar items, and room wares
Respond promptly to guest requests and special needs identified through trace reports, resumes, or direct communication to ensure personalized service and guest satisfaction.
Follow scheduled shifts, break and lunch requirements, and comply with company policies regarding missed punches, tardiness, and call out as outlined in the employee handbook
Compleat assigned daily special projects that support overall upkeeping and appearance
Assist with VIP arrivals as well as turndown services as requested by guests including towel decoration for wedding & special event guests to enhance their experience
Ensure rooms are cleaned safely using approved cleaning chemicals. All chemical bottles must be properly labeled with the manufacturer’s information and in accordance with hotel safety standards
Restock supplies and maintain cleaning equipment as needed, including refilling chemicals bottle at the end of the shift to ensure the next shift is stocked
Communicate with team members and leadership to coordinate daily assignments, report inventory and supply needs, and ensure all housekeeping tasks are completed in accordance with established standards
Adhere to all hotel policies, procedures, and operational standards, including the proper use of radios, the IVR system, and other required communication tools as part of daily housekeeping assignments.
Use assigned master key only for job-related tasks, following hotel key control policies to maintain guest and employee safety
Respect all guests, team members, and management by maintaining a positive, friendly attitude while following all hotel policies and procedures
Promptly report maintenance issues, technology concerns, and guest or employee safety matters, along with operational improvement suggestions, to Housekeeping management and follow all guidance and final decisions to ensure compliance with hotel standards.
Deliver exceptional guest services by greeting all guests warmly and professionally, both in person and through technology resources provided by the property
Maintain cleanliness and organization of the main department office and housekeeping work carts. Ensure all work areas and carts are free of personal items, contain only authorized hotel tools, linens, and products, and are organized according to hotel standards
Report any suspicious activity, unusual items, or irregular behavior from guests in public areas and/or in room
Follow all hotel policies and procedures as outlined in the team member handbook and property or department specific policies/guidelines
Maintain a professional appearance by wearing assigned uniforms and proper clothing, including closed-toe shoes, appropriate for the assigned work area/positions
Other necessary duties as reasonably assigned by management
Ensure successful performance by assisting guests with exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards.