HOUSEKEEPER LEAD (FULL TIME)

Compass Group USA • Boston, MA

98d • $20 - $25

About The Position

We are hiring immediately for full time HOUSEKEEPER LEAD positions at Crothall Healthcare. The position is located at Mass General Brigham - 800 Boylston Street, 11th Floor, Boston, Massachusetts 02199. The schedule is full time, with days and hours that may vary, and more details will be provided upon interview. No prior experience is required, and the pay range is $20.00 per hour to $25.00 per hour. This role involves supervising, training, and inspecting the performance of assigned housekeeping staff to ensure all procedures are completed to the unit's standards, while assisting where necessary to ensure optimum service to guests.

Requirements

• No prior experience is required.

Responsibilities

• Provides quality service to customers by providing one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs, and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities.
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios and beepers to assigned staff.
• Maintains accurate record of such assignments and ensures security of keys.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems.
• Instructs designated personnel to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team; exhibits professionalism with customers, fellow employees and others.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) for full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees