Hotel Oregon Front Desk - Housekeeper

McMenamins • McMinnville, OR

8d

About The Position

McMenamins Hotel Oregon is Hiring for a Housekeeper / Hotel Front Desk Agent! McMenamins is a family-owned company in Oregon and Washington serving our own handcrafted beer, wine, cider, spirits, and coffee alongside good, honest pub fare. Locations range from neighborhood pubs to historic hotels. We emphasize community, art, history, music, food, drink, and fun. McMenamins has seasonal, as well as long-term career opportunities! We value Diversity, Equity and Inclusion and welcome individuals from diverse backgrounds. The primary responsibility of the housekeeping staff is to clean and maintain the hotel rooms in a timely manner, ensuring that the guest rooms are clean and pleasant. The housekeeping duties include but are not limited to; daily preparation of rooms, changing linens on the bed, upkeep of linen closets, cleaning of toilets, sinks, showers, changing linens and cleaning floors. Housekeepers may be asked to help the maintenance (janitorial) staff when needed, provide support to the front desk as needed, assist guests in any manner possible (getting ironing boards, cribs, etc.), and answer questions of all sorts. This job plays a large role in giving the guests a most comfortable and enjoyable stay. Housekeepers will be responsible and held accountable for the finished rooms, cleaning projects, as well as knowledge of company policies and procedures as they relate to housekeeping. Housekeepers must also provide excellent customer service to hotel guests and customers, as necessary. This position requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. A housekeeper must also have the ability to work well independently and as a member of a team The primary responsibility of the front desk staff is to attend to the reservation and occupancy needs of the guest. The front desk is usually the first and last contact that the overnight guest has with property staff. For this reason, excellent customer service is the number one priority. Duties include but are not limited to checking hotel guests in and out of hotel rooms; taking reservations in person, by email or by phone; handling money; signing in and out property keys, pagers, and phones; assisting with guest requests; answering and directing phone calls; informing guests of property and area attractions; and most importantly, insuring the satisfaction of all of our guests. Since the front desk is seen as the central point of the property, the position requires keeping abreast of all events on property, being a receptionist for all departments, and knowledge of emergency procedures. This position requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. A Front Desk employee must also have the ability to work well independently and as a member of a team.

Requirements

• Mental agility
• Ability to effectively multi-task in a fast paced and deadline-oriented environment
• Ability to work well independently and as a member of a team
• 18+ years old
• Flexible schedule including days, evenings, weekends, and holidays preferred
• Enjoy working in a busy customer service-oriented environment

Nice To Haves

• Previous related hotel or customer service experience
• Some accounting skills and cash handling experience is preferred
• Experience with high volume phone lines preferred

Responsibilities

• Clean and maintain hotel rooms
• Daily preparation of rooms
• Changing linens on the bed
• Upkeep of linen closets
• Cleaning of toilets, sinks, showers, changing linens and cleaning floors
• Help the maintenance (janitorial) staff when needed
• Provide support to the front desk as needed
• Assist guests in any manner possible (getting ironing boards, cribs, etc.)
• Answer questions of all sorts
• Provide excellent customer service to hotel guests and customers
• Checking hotel guests in and out of hotel rooms
• Taking reservations in person, by email or by phone
• Handling money
• Signing in and out property keys, pagers, and phones
• Assisting with guest requests
• Answering and directing phone calls
• Informing guests of property and area attractions
• Insuring the satisfaction of all of our guests
• Keeping abreast of all events on property
• Being a receptionist for all departments
• Knowledge of emergency procedures

Benefits

• $45 hotel rooms, 40% off bottles of wine, access to concerts
• Happy Hour beverage pricing all day, 40% off McMenamins apparel & spa services, shift food credits and more
• Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
• 401(K)plan with employer contribution to eligible employees
• Paid Time Off (PTO)
• Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
• Belief in a work life balance
• Be part of a fun team and having a positive work environment
• Multiple career path opportunities - we have staff who have gone from front desk attendants to sales associates, from server to manager and many other continuing stories within McMenamins

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees