Housekeeper/Front Desk Associate
About The Position
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Housekeeper/Front Desk Associate in Sturbridge, Massachusetts. What you'll do: Our housekeepers make sure that our resorts are clean and tidy to ensure that our guests have a five-star experience. Our front desk associates register guests, provide exceptional customer service and guest relations, as well as providing customer service in our park general store. Your job will include: Housekeepers: Clean the resort office, clubhouse, public access areas and models as directed, including mopping, dusting, vacuuming and removing trash. Housekeepers: Clean cabins and rentals to prepare for new guests. Housekeepers: Keep rentals and common areas clean and maintain them to our standards. Front Desk associates: Assist your Resort Manager in responding to guest inquiries in a timely, professional manner and with patience and concern. Front Desk associates: Solve guest-related problems and address conflicts with a positive attitude. Front Desk associates: Work closely with management and the management staff to maintain open communications and make sure that the resort team is integrated and coordinated. Provide outstanding customer service in all aspects of the position.
Requirements
- High school diploma or the equivalent.
- One to three years of experience in a housekeeping role.
- One to three years of experience in retail customer service.
- Organizational skills and attention to details.
- Valid driver’s license, good driving record and current auto insurance.
- Ability to lift up to 50 pounds.
- Willing and able to work weekends and holidays as needed.
Responsibilities
- Clean the resort office, clubhouse, public access areas and models as directed, including mopping, dusting, vacuuming and removing trash.
- Clean cabins and rentals to prepare for new guests.
- Keep rentals and common areas clean and maintain them to our standards.
- Assist your Resort Manager in responding to guest inquiries in a timely, professional manner and with patience and concern.
- Solve guest-related problems and address conflicts with a positive attitude.
- Work closely with management and the management staff to maintain open communications and make sure that the resort team is integrated and coordinated.
- Provide outstanding customer service in all aspects of the position.
Benefits
- medical, dental, and vision plans
- a generous 401(k) employer match
- paid vacations, holidays, and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
