Household Goods Coordinator

Nippon Express USA • Peabody, MA

23h • $21 - $31

About The Position

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Requirements

• Bilingual English/ Japanese; ability to read, write & speak English and Japanese
• Computer skills to include data entry and the use of Microsoft Word, Excel and Outlook
• Ability to clearly communication directions to the driver and moving team
• Ability to work overtime to meet the customer needs
• Strong customer service skills
• At least 1 year of experience in customer service

Responsibilities

• Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.
• Customer Service; ability to effectively communication by email or phone with the customer to complete necessary documents required to coordinate the move
• Ensure all documentation relating to shipment is properly completed as required
• Interact closely with the moving team in preparation of the customer goods
• Coordinate with the moving team to ensure proper packing, removing and loading of customer’s goods
• Establish and maintain a professional working relationship with the moving team
• Prepare packing materials
• Pack, unpack and move household goods at customer sites and our warehouse in a safe manner that prevents damage
• Assist with loading and unloading of truck/van and driving company truck/van (no CDL required) when needed.
• Must demonstrate and maintain professional, courteous and respectful working relationships with customers, all employees and vendors at all times.
• Verify counts and condition of goods handled and make accurate reports of overages, shortages, or damages
• Use forklift to load and unload trucks and store goods
• Perform general warehouse work and general business support functions as required.
• Provide assistance to Warehouse Department when HHG Department is not busy.
• General business support function as assigned

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.
• Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed