Community Health Systems Professional Services Corporation-posted 3 months ago
Full-time • Mid Level
Clarksville, TN
Hospitals

The Supervisor, House - RN provides critical leadership during assigned shifts to oversee hospital operations and ensure the delivery of safe, high-quality patient care. This role acts as the administrative point of contact during non-business hours, including evenings, nights, weekends, and holidays. The Supervisor coordinates patient flow, manages staffing, addresses emergencies, and ensures compliance with hospital policies and regulatory standards, serving as a resource for clinical and non-clinical staff.

  • Oversees hospital operations during assigned shifts, ensuring appropriate staffing levels across departments to meet patient care needs.
  • Monitors hospital census, coordinates admissions, discharges, and transfers, and ensures optimal bed utilization.
  • Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support.
  • Responds to emergencies, crises, and critical patient care issues, coordinating resources and personnel to ensure safety and quality care.
  • Serves as the incident commander in disaster situations until relieved by a senior leader, ensuring effective communication and resource allocation.
  • Supervises nursing staff, providing clinical guidance, oversight, and support to ensure proper delegation and care delivery.
  • Promotes efficient use of organizational resources to deliver cost-effective and safe patient care services.
  • Ensures compliance with hospital policies, procedures, and regulatory standards, identifying and addressing deviations.
  • Handles patient and family complaints and inquiries with professionalism, empathy, and appropriate resolution strategies.
  • Completes and validates the midnight census, ensuring accurate patient counts and bed status are reported.
  • Conducts hospital rounds to assess staff and patient needs, ensuring adherence to safety protocols and quality standards.
  • Facilitates communication between staff, physicians, and administration to resolve issues and maintain operational efficiency.
  • Provides administrative decision-making support in the absence of department managers or senior administrators, escalating critical issues to the Administrator on Call (AOC) as needed.
  • Identifies opportunities for performance improvement and assists in implementing initiatives to enhance care delivery and patient satisfaction.
  • Monitors and maintains an adequate supply of resources, ensuring staff have the tools necessary to provide quality care.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
  • Associate Degree or higher preferred.
  • 1-2 years of related experience in the profession required.
  • 1-2 years of previous leadership experience preferred.
  • Strong leadership, organizational, and communication skills.
  • Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
  • Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
  • Communicate effectively with leadership, team members, and stakeholders.
  • Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
  • Problem-solving and critical thinking skills.
  • In depth knowledge of industry best practices and regulatory compliance (if applicable).
  • Strong organizational and time management skills.
  • Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
  • RN - Registered Nurse - State Licensure and/or Compact State Licensure required.
  • BCLS - Basic Life Support required.
  • Health Services ACLS required.
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