House Recovery Specialist I (On-Site)

Servicing•Tempe, AZ

7d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service. As part of the Recovery House team, the House Recovery Specialist I will locate and contact homeowners across the country to collect on charged off secured and unsecured mortgage debt. The House Recovery Specialist I will manage House inventory accounts maintaining communication with customers, setting up payments and working settlements. Principal Duties Manage house inventory. Pursue solutions to resolve post charge-off and deficiency balance accounts. Re-establish and maintain communication with customers to minimize company loss. Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard. Negotiate payoffs, settlements, and payment programs according to company guidelines. Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate. Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner. Performs related duties as assigned by supervisor.

Requirements

High School education required, greater preferred.
Experience: 1+ years collection experience preferred, with post charge off and/or deficiency balance collections experience a plus.
Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment
Knowledge of collection laws and processes
Persuasive and professional communication skills
Strong numeric aptitude, problem solving and analytical skills
Detailed self-starter who is motivated and organized
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

Experience: 1+ years collection experience preferred, with post charge off and/or deficiency balance collections experience a plus.
High School education required, greater preferred.

Responsibilities

Manage house inventory.
Pursue solutions to resolve post charge-off and deficiency balance accounts.
Re-establish and maintain communication with customers to minimize company loss.
Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard.
Negotiate payoffs, settlements, and payment programs according to company guidelines.
Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.
Performs related duties as assigned by supervisor.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions