House Recovery Specialist I (On-Site)

Newrez LLC•Tempe, AZ

4d•Onsite

About The Position

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. Primary Function The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service. As part of the Recovery House team, the House Recovery Specialist I will locate and contact homeowners across the country to collect on charged off secured and unsecured mortgage debt. The House Recovery Specialist I will manage House inventory accounts maintaining communication with customers, setting up payments and working settlements.

Requirements

High School education required, greater preferred.
Experience: 1+ years collection experience preferred, with post charge off and/or deficiency balance collections experience a plus.
Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment
Knowledge of collection laws and processes
Persuasive and professional communication skills
Strong numeric aptitude, problem solving and analytical skills
Detailed self-starter who is motivated and organized
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Manage house inventory.
Pursue solutions to resolve post charge-off and deficiency balance accounts.
Re-establish and maintain communication with customers to minimize company loss.
Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard.
Negotiate payoffs, settlements, and payment programs according to company guidelines.
Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.
Performs related duties as assigned by supervisor.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)