House Person

SINA18 LLC•Richmond, VA

26d•Onsite

About The Position

SUMMARY: Responsible for removing laundry from rooms and chutes and washing, drying, and folding it. Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for department. Remove laundry from rooms and/or chutes. Separate laundry and identify items requiring pre-spotting treatment. Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens. Advise management when supplies need to be replenished. Responsible for keeping laundry room and equipment clean and working in a safe manner. Restock linen on floors as necessary. Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors. Maintain work areas in a clean and orderly manner. Restock supplies in all common areas. Remain highly visible and be readily available for guests at all times. Take initiative to offer assistance or answer questions throughout the hotel. Proper administration of key control. Willingness and ability to train new associates. Complete maintenance work orders and deliver to the supervisor in a timely manner. Thoroughly understand and implement the Brand service culture. Perform all shift checklist responsibilities. Support team members to ensure the team’s entire workload is completed daily. May be asked to operate a motor vehicle in the course of running errands for the hotel. Perform other duties as required.

Requirements

Prompt and regular attendance
Work flexible hours and/or overtime as required
Comply with hotel and/or department uniform and professional behavior and appearance standards
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff
Participate in all mandatory job training and meetings
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents
Complete “Service Fanatic” training within required time frame
Practice safety standards at all times
Immediately report any suspicious activities by guests or others
Complete knowledge of Emergency Equipment Manual
Ability to maintain confidentiality
Good interpersonal skills
Ability to work courteously and tactfully
Ability to communicate effectively
Ability to work in a fast-paced environment
Basic knowledge of hotel operations or ability to learn quickly
Ability to work as a team player
Dedicated, hard-working, self-motivated
Good time management skills
Multi-tasking skills
Ability to prioritize and coordinate details
Flexibility to adjust work priorities
Skill in operation of tools and equipment listed below