House Manager FT

Orlando Science Center.•Orlando, FL

15d•Onsite

About The Position

Responsible for providing superior customer service while maintaining a safe and secure environment for OSC (Orlando Science Center) guests and team members. This position is expected to be on the floor 90% of the shift during public operating hours. Essential Functions Ability to remain calm, take appropriate action and maintain a professional attitude in all safety, security and/or emergency situations that may arise. Opens and closes the facility per established procedures. Conducts walkthroughs of the facility, parking garage and building exterior documenting and/or reporting to appropriate parties any needs or concerns. Responds to radio, cell, or landline requests in a timely fashion. Interacts with OSC guests using the Customer First Approach and obtains feedback on the guest visit. Documents shift activities accurately in the House Managers logbook. Including preparing incident reports, logs, and records. Communicates show failure, facility maintenance challenges and safety concerns to the appropriate personnel promptly. Assists in emergency first aid, CPR, AED, and fire evacuations and works closely with government agencies, fire, police or FDLE, as needed. Assists in locating lost children and/or guardians in a timely manner. Monitors and assists with crowd density in public areas. Supports Shipping and Receiving / Mailroom/ Copy Center without the Mail Room Clerk. Reports all problems or concerns to Manager of Operations and or Vice President of Operations. Conducts monthly Facility Safety and Fire Extinguisher Inspection. Inspection of OSC restrooms, exhibit areas and public areas to increase efficiency of OSC’s janitorial team. Participate as part of the ride out crew when warranted. Will support Facilities and LIFE in after-hour emergency needs during shift. Performs other related duties as assigned.

Requirements

Education: High School diploma or equivalent.
Experience & Certifications: Some experience in the customer service field.

Nice To Haves

Two – Three years of work experience in the Customer Service field.
One – Two years of work experience in Security or related field.
Current First Aid, CPR and AED certification.

Responsibilities

Ability to remain calm, take appropriate action and maintain a professional attitude in all safety, security and/or emergency situations that may arise.
Opens and closes the facility per established procedures.
Conducts walkthroughs of the facility, parking garage and building exterior documenting and/or reporting to appropriate parties any needs or concerns.
Responds to radio, cell, or landline requests in a timely fashion.
Interacts with OSC guests using the Customer First Approach and obtains feedback on the guest visit.
Documents shift activities accurately in the House Managers logbook. Including preparing incident reports, logs, and records.
Communicates show failure, facility maintenance challenges and safety concerns to the appropriate personnel promptly.
Assists in emergency first aid, CPR, AED, and fire evacuations and works closely with government agencies, fire, police or FDLE, as needed.
Assists in locating lost children and/or guardians in a timely manner.
Monitors and assists with crowd density in public areas.
Supports Shipping and Receiving / Mailroom/ Copy Center without the Mail Room Clerk.
Reports all problems or concerns to Manager of Operations and or Vice President of Operations.
Conducts monthly Facility Safety and Fire Extinguisher Inspection.
Inspection of OSC restrooms, exhibit areas and public areas to increase efficiency of OSC’s janitorial team.
Participate as part of the ride out crew when warranted.
Will support Facilities and LIFE in after-hour emergency needs during shift.
Performs other related duties as assigned.