House Manager

Legends Global • Pensacola, FL

31d • Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! POSITION SUMMARY The House Manager is responsible for leading smooth Front of House operation during events at the Pensacola Bay Center by performing the duties listed below.

Requirements

• Excellent organizational skills required
• Good written, verbal, and interpersonal skills required
• Ability to interact with all levels of staff including management
• Professional presentation, appearance, and work ethic
• Ability to operate a computer terminal and printer
• Dependable team player
• Enthusiastic self-starter
• Ability to learn new skills
• Subject to credit and background screening
• High school diploma or GED required.
• Associate’s degree preferred
• 1 to 2 years related experience and/or training or equivalent combination of education and experience.
• Previous management experience in a similar venue.
• Experience and understanding of the principles, and procedures related to the coordination of front of house staff and services in a public assembly environment
• Work independently and able to exercise judgment and initiative
• Have excellent communication, listening, problem solving, and organizational skills
• Able to understand, speak, read, and write English
• Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
• Able to operate two-way radio equipment
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Responsibilities

• Oversees front-of-house operations including ingress and egress, lobby flow, crowd management, and guest experience throughout events
• Supervise ticketing operations, resolve entry discrepancies, handle scanning issues, and coordinate with box office staff to ensure smooth admission processes
• Respond to guest concerns, ADA accommodations, and escalated service issues in real time to maintain a safe and positive event environment
• Collaborate with Event Operations, Security, and Production teams to execute event plans, enforce venue policies, and ensure compliance with safety regulations
• Completes various records and reports
• Performs other related duties as assigned by venue management
• Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.
• Responsibilities include supervision of front of house staff; planning, assigning, and directing work; addressing complaints and resolving problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees