House Manager, The White Theatre

The J•Overland Park, KS

2d•Onsite

About The Position

The Lewis & Shirley White Theatre, built in 2005, is a 500-seat, state-of-the-art venue that hosts a wide variety of performances throughout the year. Its annual theatre and concert series continues a 90+ year community theatre tradition, established in 1932, with The Resident Theatre, the region’s first and longest-running community theatre. Ample free parking is available, and the theatre is entirely accessible for those of all abilities. The theatre is available for private rentals for area non-profit groups. Purpose The House Manager ensures a positive and safe experience for all patrons attending performances at The White Theatre. This role oversees the front-of-house operations, including usher staff, concessions, ticketing support, audience services, and emergency response. The ideal candidate is customer service-oriented, organized, and able to manage large crowds with professionalism and care. Schedule Performances are typically Saturday and Thursday Evenings, and Sunday matinees. Occasionally a Wednesday evening performance may be added.

Requirements

Previous experience in theater operations, customer service, or event management preferred.
Strong leadership and interpersonal communication skills.
Ability to stay calm under pressure and handle emergency situations confidently.
Dependability. As the House Manager is often the only paid theatre staff front of house other than the box office manager, consistent and timely attendance at scheduled shifts is paramount.
Familiarity with ADA requirements and audience accessibility best practices.
Availability to work evenings, weekends, and holidays, depending on performance schedules.
CPR and First Aid certification (or willingness to obtain).
Experience with ticketing or CRM systems (e.g., Tessitura, PatronManager, Vendini) is preferred, but not required.
Must be able to stand and walk, sometimes in dim lighting, for up to several hours.

Nice To Haves

Experience with ticketing or CRM systems (e.g., Tessitura, PatronManager, Vendini) is preferred, but not required.

Responsibilities

Supervise and coordinate front-of-house staff and volunteers, including volunteer ushers and concessions personnel.
Ensure the theater is clean, safe, welcoming, and ready for patrons before each performance.
Collaborate with the Box Office and Production teams to manage audience flow and event timing.
Handle patron inquiries, complaints, and special accommodations with courtesy and efficiency.
Monitor audience safety and accessibility; implement emergency procedures when necessary.
Oversee crowd control, seating, and late arrivals; enforce theater policies and codes of conduct.
Conduct pre-show briefings and training for front-of-house staff.
Maintain detailed show reports and incident logs.
Resolve ticketing and/or seating issues.
Manage concession and merchandise sales (if applicable), including inventory and cash handling.
Assist in the coordination of special events, rentals, and community programs as needed.