House Manager

Frontida Careers•Green Bay, WI

36d

About The Position

The House Manager is responsible for the execution and coordination of the daily administrative tasks needed to support the nursing staff, including participation in regularly scheduled on-call rotation. The House Manager reports directly to the Community Nurse. This position is full-time and requires the role to be accessible during regular business hours as part of the on-call rotation.

Requirements

Must complete probationary period successfully.
Needs effective supervisory skills.
Must be able to communicate and work with all levels of the company’s Employees effectively.
Ability to work flexible hours and days to meet the requirements of the job.
Ability and willingness to perform all position responsibilities adequately and apply basic management principles.
Must have a history of actively demonstrating Frontida’s culture and exhibiting extraordinary care toward Frontida’s residents.
Must have the ability to regularly sit, occasionally required to kneel, crouch, and stand.
Must be able to travel to the office and work frequently on a computer.
Ability to lift up to 50 pounds, 30 pounds regularly.
Is free of non-treated communicable diseases.
Must be able to read, write, and communicate effectively.

Nice To Haves

College degree and experience is preferred.

Responsibilities

Represent Frontida with professionalism, always embracing Frontida’s culture, which includes “treating others as you would like to be treated.”
Serves as primary contact/coordinator for case managers
Resolve resident/case manager/family complaints- informing the appropriate persons as needed
Relieves the Care Concierge for their lunch break as needed
Conducts tours and assessments as needed
Provides assistance with new resident assessments as needed
Maintains hospitalization Census report for billing department
Investigates employee issues as needed
Monitors care staff to ensure compliance with company policies
Works with team to ensure non-compliant employees (CEU and CBRF classes) are removed from the schedule until compliant
Communicates with executive director, nurse and human resources to maintain appropriate staff levels
Reviews schedule to minimize overtime
Coordinates new residents’ requests such as podiatry, dental or eye care, sending relevant information to medical offices and to Healthdrive, creating schedules for dental/eye exams
Schedule doctor appoints and/or follow up appointments for residents, coordinates escorts as needed
Coordinate physician ordered therapy
Communicates new arrival times with nursing
Provides visiting doctors with resident information for visits including resident weight, vitals, or other information as requested by physician
Schedule transportation needs
Create appointment envelopes
Complete Doctor requests pre-visit paperwork for residents
Create weekly schedule of resident appointments so that caregivers can assist residents to be ready on time and inform the staff of which residents are not on campus
Communicates outside facility Doctor visits with family and coworkers
Handles all coordination of ISP schedule with nursing team, family members, case managers, hospice and other relevant parties including dates and times, therapy needs or hospice as needed
Assists nursing with resident cares
Ensures that ISP is accessible and accurate, monitors compliance of staff in electronic record running routine reports/dashboards.
Maintains care records including shower sheets, incident reports, DNR bracelets and other relevant data as requested by the Community Nurse.
Assist with interviewing, orientation and onboarding or new staff.
All other duties as assigned by the Supervisor.
Adhere to and carry out all policies and procedures.
Establish and maintain constructive working relationships
Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
Promote Frontida Assisted Living in a positive way.