House Manager

KIMMEL CENTER INC.•Philadelphia, PA

2d•Onsite

About The Position

The House Manager is a critical member of the Audience Experience team responsible for creating exceptional experiences for guests and team members at a multi-venue performing arts center. The House Manager plays a pivotal role in ensuring that every event runs smoothly, and guests leave with a positive impression. This role requires a highly organized, detail-oriented individual with excellent interpersonal and leadership skills.

Requirements

Proven experience as a House Manager or similar leadership role in a performing arts center or related industry
Excellent leadership, supervisory, and interpersonal skills
Strong communication and problem-solving skills
Ability to multitask and handle emergency situations with calm and confidence
Knowledge of front of house operations and event management
Ability to maintain accurate records and generate performance reports

Nice To Haves

Familiarity with union policies and procedures is a plus.

Responsibilities

Supervise Usher staff and Assistant House Managers prior to and during events, providing direction, guidance, and issuing discipline as necessary
Lead pre-event meetings to provide Ushers with relevant information relating to the day’s event(s)
Report and manage an active uniform inventory for Usher staff
Serve as the point of contact for front of house information and needs during an event
Resolve audience issues, such as broken seats, double-booking, accommodating audience members with disabilities, etc.
Serve as a liaison to the box office team and coordinate with them to resolve seating issues
Communicate with the Production Manager to balance the needs of the production with the needs of the audience
Communicate and coordinate with the Venue Manager to ensure housekeeping, concessions, and facilities requests are addressed
Coordinate with Ops Support, Venue Managers, and Programming regarding merchandise sales, front of house policies, artist meet and greet procedures, etc. during events
Generate and distribute performance reports to aid other teams in answering questions about the performances
Accurately record in-depth and sensitive details of events in the Audience Experience “shift log”
Relay emergency calls to security personnel and, in the event of an emergency, determine action to be taken, up to and including evacuation together with the security supervisor