House Manager/RN

Northern Light Health-posted 30 days ago
Full-time • Manager
Bangor, ME
1,001-5,000 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The Manager, House Administration and Resource is an advanced Psychiatric Registered Nurse responsible for managing one or more defined areas within an organized nursing setting. This position requires a strong skillset in conflict resolution, collaboration with others, application of self-reflection in practice and providing feedback to others. The role ensures the delivery of quality patient care, effective change management, and supportive mentorship that focuses on the development of nursing personnel. The work hours include evening, overnight and weekend shifts. The Manager, House Administration and Resource spends 70% of their time overseeing day to day operations, coordinating inpatient bed management and supporting patient care activities in our 24-hour service delivery departments throughout the hospital. They positively participate in the rollout and implementation of process changes related to hospital policies and procedures. The position spends approximately 30% of their time leading the House department and the Inpatient Adult and Pediatric departments, working in collaboration with other members of nursing and administrative leadership. Responsibilities include ensuring safe and adequate staffing for inpatient hospital departments during non-business hours. This role is responsible for providing supervision to members of the department and serves as a liaison between members of the department and other hospital leaders when process improvement opportunities are identified. The ideal candidate for this position possesses advanced nursing critical thinking skills and has demonstrated proficiency in conflict resolution, working in collaboration with members across multidisciplinary teams. The selected candidate must be capable of influence and be comfortable navigating through the phases of change management. The candidate must be self-motivated, and enthusiastic about mentoring and developing nursing personnel. The Manager, House Administration and Resource will work closely with the Administrator on Call (AOC) to manage day-to-day hospital operations when challenges arise. They engage with medical staff, nursing staff, ancillary staff and administration to ensure smooth hospital operations, high customer satisfaction and the delivery of quality care.

  • Responsible for Hospital Operations, specifically during non-business hours at direction of various leadership and policies.
  • Facilitates problem solving and effective communication with all levels of staff while ensuring departments are adhering to performance standards during off hours.
  • Collaborates with nursing leadership to ensures safe standards of nursing practice are followed, including adequate staff coverage, and reports emergent concerns to nursing leadership and administrator on call as appropriate.
  • Collaborates with nursing leadership in performance management activities, including input on evaluations and identification and correction of performance deficiencies.
  • Develops, facilitates and audits plans for improvement. Monitors trends in medication management, patient and staff injuries, quality and risk reports and oversees development, auditing, and implementation of action plans as necessary.
  • Manages House Administrators and Resource staff performance and development. Required to perform shift assignments if unable to obtain coverage.
  • Is responsible for hiring of department nursing staff and psychiatric technicians in collaboration with HR, and direct leaders. Collaborates with Learning and Innovation through the onboarding process. Ensures orientation materials are current, and preceptor competence is consistently maintained. Meets with all new staff weekly for a designated time. Promotes a continuous learning environment for nursing staff and students.
  • Coordinates monthly supervision of all staff incorporating short-term, long-term, and professional goals Conducts weekly discipline specific staff meetings (inclusive of all shifts) and monthly all discipline staff meetings inclusive of published and distributed timely minutes.
  • Collaborates with AVP, Inpatient Operations & Patient Access on the development and management of department budget.
  • 2+ years of relative work experience required.
  • 2+ years of Psychiatric RN nursing experience. Experience in the House Administration role or similar practice is required.
  • Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
  • Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
  • Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
  • Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
  • Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
  • Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
  • Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
  • Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
  • Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
  • Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
  • Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
  • Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
  • Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
  • Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
  • Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
  • Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
  • Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
  • Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
  • Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
  • Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
  • Required Registered Nurse
  • 2 year/years of Leadership Experience
  • Psychiatric RN Certification (will consider candidates to complete certification within first 60 days of hire).
  • BSN preferred.
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