Texas

British American Household Staffing

11h•Remote

About The Position

A couple (recent empty nesters) is seeking an experienced house manager/assistant to manage their three residences located in MA and TX. The primary responsibilities of this position include assisting with the couple's complex lives across multiple locations, overseeing property management and housekeeping staff, assisting with household maintenance/repair (including occasional renovation projects), handling vendor and contract communications, maintaining household inventories, updating manuals, assisting with event planning, tracking the family calendar, and arranging travel. This is primarily a remote role, with travel to property locations and regular meetings at the principals' locations. While this is a Monday through Friday role, occasional work on weekends/evenings/holidays may be required. Flexibility is key! The position is ready to hire!

Requirements

Legal to work in the US
Must live locally or within a commutable distance to Boston, MA
Excellent communicator
Tech savvy - phones, emails, household management, and task software
The ideal candidate is looking for a long-term role with the family
A "can-do" attitude and willingness to tackle any task required, no matter how big/small
Excellent judgment and strong attention to detail
Fun, positive personality with a good sense of humor while maintaining professionalism
Ability to maintain appropriate professional distance and boundaries, preserving a healthy degree of separation from the family's personal life
High level of discretion and confidentiality in all matters
Proven experience in managing household staff, operations (including maintenance and repair of complex systems), and understanding construction/renovation projects
Excellent organizational and multitasking abilities
Strong leadership and interpersonal skills
Discretion and the ability to handle confidential information
Superior communication skills, both written and verbal
High level of integrity and professionalism
Attention to detail and commitment to excellence
Flexibility and adaptability to changing needs and priorities, with the ability to effectively determine and prioritize tasks
A proactive and resourceful approach to problem-solving

Nice To Haves

A bachelor's degree in business administration, Hospitality Management, or a related field is a plus

Responsibilities

Oversee daily operations of all three residences, ensuring all systems run smoothly and tasks are completed efficiently
Develop, implement, and maintain household procedures, standards, and operational manuals
Create detailed property checklists and calendars for routine maintenance, deep cleaning, home openings/closings, guest preparedness, etc
Ensure all homes are maintained to a high standard of cleanliness and order
Manage and coordinate housekeeping staff to ensure proper coverage and efficiency (variable depending on whether in residence or not)
Hire and manage outsourced housekeeping staff (cleaning, laundry, other light tasks) in all locations
Manage and schedule specialized cleaning and care of furniture and artwork
Help coordinate events, gatherings, and special occasions within the home. Assist with catering, rentals, plants/flowers, and entertainment, and remain on-site for execution as needed
Oversee purchasing and inventory of household supplies and groceries across all locations
Maintain an efficient inventory and management system for items in storage. Conduct regular audits of storage areas to ensure accurate inventory levels. Manage the removal of items in storage
Liaise with vendors and contractors for home maintenance, repairs, and renovations. Coordinate vendor management supervision while at properties
Assist the principals with personal tasks, such as managing travel arrangements, and running errands
Track the principals' calendars, coordinate appointments, deadlines, events, and travel
Assist with holiday gifts as requested
Arrange the care of plants and flowers in all locations
Oversee vehicle maintenance, scheduling services, inspections, detailing, and registration renewals
Prepare each property in advance of the family's arrival, ensuring all residences are fully stocked, deeply cleaned, and thoughtfully set up
Occasionally assist the couple's adult children with minor projects or tasks
Maintain a secure and confidential environment for the principals and their family. Handle sensitive information with discretion and professionalism
Liaise with Family Oﬃce on most functions and maintain open lines of communication and a productive working relationship for the family's beneﬁt