House Management Captain

International Festival of Arts & Ideas•New Haven, CT

7d•$23•Onsite

About The Position

The House Management Captain (HMC) plays a vital leadership role in coordinating and overseeing front-of-house operations during the Festival season. This position is responsible for scheduling, training, staffing, and ensuring that all events operate smoothly and deliver an exceptional audience experience. The HMC acts as the primary liaison between House Managers, volunteers, and ushers.

Requirements

Experience in house management, front of house operations, or live event coordination, preferably in a festival or performing arts setting.
Strong leadership and communication skills with a collaborative spirit
Ability to manage multiple priorities under pressure with attention to detail.
Comfortable with public interaction and problem-solving in dynamic environments.
Familiarity with front of house protocols and audience engagement best practices.
Must be available for the full length of the contract, including evenings and weekends.
Reliable transportation and flexibility with scheduling are essential.

Nice To Haves

Interest in the arts & performing arts
Conversational Spanish
Familiarity with the neighborhoods and communities in and around New Haven

Responsibilities

Collaborate with the Audience Services Manager to develop a comprehensive master schedule of events requiring House Management services.
Hire and onboard House Managers for all events in consultation with the Audience Services Manager and other necessary department directors.
Develop and implement training protocols for House Managers, Volunteers, and Ushers, based on prior guidelines.
Create and maintain a detailed staffing and transportation schedule for all festival events, coordinating closely with the Box Office Lead and Transportation team.
Review, update, or create essential documents for House Management reporting and updates.
Lead in-person training sessions for House Managers, Volunteers, and Ushers prior to the festival.
Conduct daily check-ins with House Managers across all scheduled events.
Ensure timely submission of House Management Reports for each event.
Step in to provide front of house coverage in case of unexpected absences, emergencies, or operational needs.
Organize and maintain all front of house reports submitted during the festival.
Submit a comprehensive final Front of House Report summarizing operations, challenges, and recommendations.