House Attendant FT

Pyramid Global Hospitality•Minneapolis, MN

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. The company operates over 230 properties worldwide, including the Rand Tower, Minneapolis, a Tribute Portfolio Hotel, which is recognized as an Employer of Choice. The House Attendant role is crucial for maintaining the cleanliness of the hotel, which is a primary reason guests return and recommend the hotel. This position is considered the "Heart of the House," providing essential services to ensure guests can relax and enjoy their stay. The ideal candidate will have great attention to detail, contributing to a memorable guest experience by preparing and maintaining public spaces and assisting room attendants. This role offers an opportunity to make a significant difference in guest satisfaction and career growth within Benchmark Hospitality.

Requirements

Neat, pleasant personality
Time management skills
Ability to work on feet for an extended period
Ability to communicate effectively
Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters
Lift, carry and position loads of at least 25lbs

Nice To Haves

Housekeeping experience desirable

Responsibilities

Engage with guests to ensure their stay is going well
Work as a team to accomplish the goal of resort/hotel cleanliness
Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen
Pickup clean linen and refill the par stock of linen on each floor pantry
Deliver towels, cribs, cots and other items to the guest rooms on requests
Perform duties of room attendant when necessary
Refill the par stock of guest amenities and supplies on each floor pantry
Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms
Clean all public areas in the prescribed manner while following department standard operating procedures
Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner
Always respond in a friendly, helpful manner to guests and other team members