Housekeeping - House Attendant

Ojai Valley Inn & Spa•Ojai, CA

About The Position

The House Attendant will provide Forbes Five Star service with attention to detail, quality, and consistency. Maintains cleanliness throughout guest room buildings and back-of-the-house areas completing daily quota of work. Deep cleans guest rooms. Fill guest requests and deliver needed supplies to appropriate areas. Communicates via radio throughout shift, remaining alert and responding to orders that pertain to their designated area. This position provides the opportunity to select an appropriate leveling program based on quality and job knowledge. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

Requirements

Possess a positive, outgoing and friendly personality.
Ability to provide excellent guest service.
Ability to perform basic arithmetic.
Exercise good judgment and be a clear thinker in pressure situations.
Ability to focus attention to detail.
Ability to follow directions and work without direct daily supervision.
Team player.
Valid Driver’s License

Nice To Haves

Experience in a hospitality industry or equivalent.
Knowledge of proper chemical handling.
Basic ability to communicate in the English language.
Bilingual English/Spanish preferred.

Responsibilities

Efficiently process and prioritize tasks.
Attend to numerous types of guest requests, adhering to established delivery deadlines.
Deliver guest requests including cribs, rollaways, microwaves, pet amenities, flowers, and guest laundry. Assure working condition, cleanliness and good appearance of the items, meeting established hotel standards.
Respond to work orders received via Knowcross
Log radio calls and follow-up with Office Coordinators on completion.
Deep clean guest buildings including, hallways, staircases, elevators, courtyards, ice closets, linen closets, following the proper sequence of cleaning.
Heavy dusting, trash removal, vacuum, sweep, mop, clean walls, windows, clean and set-up fireplaces, wipe down and polish furniture, move and reposition furniture to the established floor plan in assigned areas.
Ensure proper levels of guest and cleaning supplies are maintained in linen closets and store rooms.
Deep clean guest rooms as assigned including: tubs, carpets, patios, walls, light fixtures, floors, furniture, windows.
Perform carpet care, shampoo and maintain free of spots as assigned.
Perform floor care, strip and wax and maintain appearance as assigned.
Safely operate Hostar equipment, placing in the designated areas at the start and completion of each shift.
Assist in cleaning up leaks and floods when necessary.
Place proper signage on spills and wet or flooded areas.
Place out-of-order signs on malfunctioning hardware or appliances.
Remove Food & Beverage items from courtyards and report to In-Room Dining.
Pack and deliver ice to ice closets.
Remain calm and courteous in demanding and difficult guest situations, resolving issues whenever possible and reporting to supervisor or manager.
Display work habits that promote accident prevention.
Adhere to health department sanitation and safety regulations.
Handle cleaning chemicals in accordance with OSHA regulations and hotel requirements.
Ensure equipment is functioning properly, reporting maintenance needs to supervisor or manager.
Report maintenance needs via Know Cross.
Maintain confidentiality of hotel guests and pertinent hotel information.
Ensure security of guest room access and hotel property, including assigned keys and communication devices.
Follow lost and found protocols.
As occupancy requires, Level A and B House Attendants may be assigned to the preparation, cleaning and upkeep of Casa Elar, a 10,000 square foot on-site estate.
In addition to the above mentioned cleaning duties, House Attendants assigned to Casa Elar also wash dishes, clean fireplaces, touch-up library, parlor, and bar, patios and pool area.