House Attendnant

Sonesta Hotels•Rosemont, IL

1d•Onsite

About The Position

The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. The role also assists with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. Special projects may be assigned by the Housekeeping Manager. The House Attendant is expected to deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. This position involves promoting teamwork and quality service through daily communication and coordination with other shifts and departmental management, and ensuring compliance with federal, state, and local laws regarding health and safety services.

Requirements

Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning chemicals.
Will be required to work mornings, evening, weekends, and holidays.

Nice To Haves

Some previous housekeeping experience.
Previous background from the extended stay industry.
Ability to speak, read, and write fluent English.
Other languages beneficial.
Basic reading, writing and mathematical abilities.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Work with Room Attendants with heavy items such as mattresses and linens.
Deliver linens and other supplies to Room Attendants.
Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas.
Respond to guests’ requests such as in a timely and efficient manner.
Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.
Report needed repairs or unsafe conditions to supervisor.
Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
Minimize waste of supplies and amenities within all areas of housekeeping.
Deliver lost and found items according to established procedures.
May regularly assist with deep cleaning projects.
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
Receive soiled linens and inspect for damaged or stained items.
Fold and store clean linens, report damages to supervisor.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.