House Attendant

HRI Hospitality•Nashville, TN

2d•Onsite

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management, expanding the possibilities of what once was by restoring properties to their former glory and developing new build projects that become the center of vibrant urban communities. We seek individuals who share a passion for warm welcomes and creating unforgettable guest experiences. With a wide array of brands in exciting locations, HRI Hospitality is a destination for career growth. The Caption by Hyatt Nashville Downtown is looking for a House Attendant to join the team. The House Attendant/Houseman provides essential support to Room Attendants and directly interacts with guests throughout each shift. HRI Hospitality has a 40-year legacy, building a robust lodging and mixed-use platform under seasoned leadership. The company owns and manages a diverse portfolio in premier lodging markets, actively engaging in development and acquisitions to enhance offerings. HRI Hospitality is committed to "Elevating the Urban Experience" for guests, managing branded and independent institutional quality hotels in key U.S. markets, and is an approved operator for major full- and focused-service brands. Their hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues, leveraging deep sector expertise and a vast industry network, and operating properties effectively with an owner's perspective.

Requirements

Self-motivated and able to complete tasks and duties without constant supervision.
Possess a desire to provide service to others and offer an exceptional, personalized experience for our guests.
Able to give and receive information clearly and professionally.
Maintain a sharp eye for detail while still able to multi-task.
Enjoy working as part of a team while embracing personal responsibility.
Lift up to 50 lbs., push or pull up to 100 lbs.
Spend 90% of the shift on his or her feet.
Must be able to communicate verbally in English in a professional, courteous manner.
Service-minded team player with a personable, enthusiastic, and outgoing personality.
Pre-employment background screening is required as a condition of employment.

Responsibilities

Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
Clean and maintain the appearance of the surrounding areas of the hotel, including removing debris or trash from the sidewalk and watering potted plants.
Warmly interact with all guests, including in public areas and while completing guest requests.
Report and log any lost and found items immediately when found according to hotel procedures.
Effectively work with team members to accomplish assigned tasks each day.
Return all equipment and keys at the end of the shift.
Work safely to prevent injury to yourself, other staff members, or our valued guests.
Maintain organization and cleanliness of housekeeping closets, guest areas, and hotel facilities.
Assist with laundry operations, including loading and unloading linen, folding, and storage.
Stock all housekeeping closets with linen and housekeeping supplies.
Watch for safety hazards and report them immediately to the manager.
Maintain control of keys issued to perform assigned duties.
Effectively communicate and work with associates to complete daily tasks.
Perform other duties as directed, developed, or assigned.