House Attendant

Royal Sonesta Harbor Court- Baltimore, MD•Baltimore, MD

30d•$17

About The Position

The Housekeeping House Attendant sets the tone for Sonesta’s mission by always going above and beyond for our guests. The role’s primary responsibility is to maintain and clean guest room floors. The Housekeeping House Attendant is also responsible for maintaining housekeeping supply closets and storage rooms. The Housekeeping House Attendant shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments. The ideal candidate has a passion for hospitality and providing exceptional guest service.

Requirements

Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Excellent organizational skills and attention to detail.
Prioritization and time management skills.
Able to work quickly without compromising quality.
Ability to work with little supervision and maintain a high level of performance.
Ensure overall guest satisfaction.

Nice To Haves

Housekeeping experience in hotels preferred.

Responsibilities

Clean and maintain assigned areas according to established Sonesta standards and procedures including; dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
Deliver clean linen and collect dirty linen from assigned areas.
Prepare and deliver roll-a-way beds.
Receive and store housekeeping supply inventory.
Maintain cleanliness and organization of linen rooms and storage closets.
Respond to and fulfill guest requests.
Provide support and assistance to Room Attendants.
Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
Deal with reasonable complaints/requests with professionalism and patience.
Handle all lost and found items according to established procedures.
Display professional appearance and demeanor at all times.
Adhere to all housekeeping procedures and company policies.
Attend departmental pre-shift and mandatory meetings.
Perform other duties as requested by management.