House Attendant

AC Hotel Boston Cambridge•Cambridge, MA

22h•Onsite

About The Position

The House Person is responsible for cleaning and maintaining public hotel areas according to established brand/hotel guest service and sustainability standards. This role involves greeting and acknowledging guests, inspecting assigned areas, performing cleaning tasks, collecting and disposing of trash, vacuuming and dusting corridors, handling linen, reporting maintenance issues, and maintaining cleanliness and organization of guest areas. The House Person is also expected to respond to guest inquiries, work as a room attendant when needed, be aware of guest satisfaction scores, follow sustainability guidelines, practice safe work habits, and ensure overall guest satisfaction.

Requirements

Previous housekeeping experience required

Nice To Haves

High School diploma preferred
equivalent training preferred

Responsibilities

Greet and acknowledge guests in a courteous and friendly manner.
Inspect assigned areas and perform cleaning tasks accordingly.
Collect trash from the service landings and dispose of in outside trash dumpsters.
Vacuum and dust guest corridors.
Pick up bed and other linen from hotel floors and transport to the laundry collection site.
Deliver clean linen to assigned sections.
Report maintenance issues.
Maintain cleanliness and organization of guest areas.
Respond to guest inquiries and assistance.
Work as a room attendant when staffing shortages occur or during peak periods.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.