House Attendant ("Asistente de Recamarera/o")

Azul Hospitality•South Bend, IN

3d•Onsite

About The Position

POSITION PURPOSE Ensure all public areas are clean and maintained according to the standards of the hotel. ESSENTIAL RESPONSIBILITIES Perform general cleaning duties in public areas, storage areas and administrative areas. Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center. Supply own cleaning cart with appropriate supplies for shift. Ensure work areas are clean when finished. Be knowledgeable about the hotel and answering to guests inquiries and requests. Run supplies and service items to guestrooms as requested. Dust furniture and fixtures. Polish metalwork and furniture. Vacuum floors. Participate in the guest room Deep Cleaning program. Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.) Assist with carpet cleaning and extraction. Strip rooms for Room Attendants upon check out. Collect soiled linens from rooms for laundering. Receive and store linen supplies in appropriate locations. Assist Room Attendants by bringing any additional items needed for the guest rooms. Remove and dispose of trash. Clean outside areas including porte cochere and other arrival areas. Ensure staff member break areas and administrative offices are clean and well maintained. All other duties assigned by managers and supervisors. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect Supervisors.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
High school or equivalent education required.

Nice To Haves

Prior hotel experience preferred.

Responsibilities

Perform general cleaning duties in public areas, storage areas and administrative areas.
Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.
Supply own cleaning cart with appropriate supplies for shift.
Ensure work areas are clean when finished.
Be knowledgeable about the hotel and answering to guests inquiries and requests.
Run supplies and service items to guestrooms as requested.
Dust furniture and fixtures.
Polish metalwork and furniture.
Vacuum floors.
Participate in the guest room Deep Cleaning program.
Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.)
Assist with carpet cleaning and extraction.
Strip rooms for Room Attendants upon check out.
Collect soiled linens from rooms for laundering. Receive and store linen supplies in appropriate locations.
Assist Room Attendants by bringing any additional items needed for the guest rooms.
Remove and dispose of trash.
Clean outside areas including porte cochere and other arrival areas.
Ensure staff member break areas and administrative offices are clean and well maintained.
All other duties assigned by managers and supervisors.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.