House Attendant

Ithaca Marriott Downtown on the Commons • City of Ithaca, NY

1d • Onsite

About The Position

This opportunity is for a House Person responsible for cleaning and maintaining public hotel areas according to established brand/hotel guest service and sustainability standards. The role involves greeting and acknowledging guests, inspecting assigned areas and performing cleaning tasks, collecting and disposing of trash, vacuuming and dusting guest corridors, handling linen, reporting maintenance issues, maintaining cleanliness and organization of guest areas, and responding to guest inquiries and assistance. The position also requires working as a room attendant when staffing shortages occur or during peak periods. Awareness of guest satisfaction scores and working towards increasing departmental and overall guest satisfaction is expected. Adherence to sustainability guidelines and practices related to HHM’s EarthView program, as well as practicing safe work habits, wearing protective safety equipment, and following MSDS and OSHA standards, are crucial. The ultimate goal is to ensure overall guest satisfaction and perform other duties as requested by management.

Requirements

• Previous housekeeping experience required

Nice To Haves

• High School diploma preferred.
• equivalent training preferred

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees