House Attendant

AccorHotel • Boston, MA

19h • $23 - $33

About The Position

The Housekeeping House Attendant is responsible for the distribution of sheets, collecting dirty linen and towels, ensuring that the floors are stocked up with amenities, cleaning supplies and linen and running items to butlers when needed. These tasks should be completed while being attentive, friendly, efficient, and courteous, providing all guests & colleagues. Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Inform management of any guest issues as they arise to ensure a quick recovery. Complete daily checklists. Report to management any issues with rooms and or public areas. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards. Ensure guest privacy and security by correctly following Hotel procedures. Attend pre-shift meetings for room attendants and housemen. Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Always be attentive, friendly, helpful and courteous to all guests, managers and other employees. Review Housekeeping daily information sheets. Ensure overall guest satisfaction. Other duties as assigned.

Requirements

• Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain a warm, positive, and friendly demeanor always.
• Maintain a great work ethic through hard work and dedication.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Attend required meetings and training indicated per management.
• Maintain high standards of personal appearance and grooming.
• Cooperate with all departments by being a great team player.
• Must be able to maintain confidentiality of information.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching.

Nice To Haves

• Previous Housekeeping House Attendant experience is an asset.

Responsibilities

• Distributing sheets
• Collecting dirty linen and towels
• Stocking floors with amenities, cleaning supplies, and linen
• Running items to butlers when needed
• Being attentive, friendly, efficient, and courteous to guests and colleagues
• Informing management of guest issues
• Completing daily checklists
• Reporting issues with rooms or public areas to management
• Ensuring public areas, guest rooms, and back-of-house areas are cleaned to Hotel standards
• Ensuring guest privacy and security by following Hotel procedures
• Attending pre-shift meetings
• Operating communication devices and radios efficiently
• Using proper radio and telephone etiquette
• Monitoring and acting on special requests
• Reviewing Housekeeping daily information sheets
• Ensuring overall guest satisfaction
• Collecting clean and soiled sheets and towels from floors
• Stocking the floors with amenities and linen
• Running items requested by the guest or the attendant to the rooms and or butlers
• Delivering Guest’s laundry to their room or Butler
• Performing other duties as requested by management

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees