Full Time House Attendant

The Marcus Corporation • Pittsburgh, PA

11d

About The Position

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count , creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard. What will you be doing? Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean. Clean and set-up meeting room functions according to the function sheets. Deep cleaning of areas including the shampooing of rooms and public spaces as assigned. Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. Check and replenish your supplies and cleaning tools. Quickly respond to guest requests in a friendly manner. Return lost items with proper documentation to the Housekeeping Department. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do.

Requirements

• High School Diploma is preferred
• 1 year of experience in customer service or similar position
• Passion for customer service and good verbal communication skills, basic writing skills
• Flexible schedule, able to work evenings, weekends, and holidays when needed

Nice To Haves

• Previous housekeeping experience is a plus

Responsibilities

• Maintain cleanliness and appearance of the hotel
• Act as an advocate for the hotel
• Ensure that the lobby, hallways, public areas are kept clean
• Clean and set-up meeting room functions according to the function sheets
• Deep cleaning of areas including the shampooing of rooms and public spaces as assigned
• Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events
• Deliver housekeeping items to guest rooms upon request from the front desk
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift
• Check and replenish your supplies and cleaning tools
• Quickly respond to guest requests in a friendly manner
• Return lost items with proper documentation to the Housekeeping Department

Benefits

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees