House Attendant

Mainsail Lodging & Development•Dunedin, FL

9d•$16•Onsite

About The Position

House Attendant supports the housekeeping team by preparing rooms for cleaning, maintaining cleanliness and organization of hallways and public areas, restocking supplies, and assisting with guest requests and VIP arrivals. The House Attendant also ensures product and supply inventory levels are maintained, reports maintenance or safety concerns, and provides friendly, professional guest service while adhering to hotel standards and procedures. The House Attendant is expected to ensure exceptional service to all guests that is consistent and continually in accordance with the Marriott Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Requirements

High school diploma or equivalent preferred
Previous hospitality experience required
Prior experience in a cleaning position required
Excellent communication skills, both verbal and written needed
Strong customer service skills are necessary for this role
Ability to use technology, e.g., computers, tablets, iPads needed
Organizational skills and strong attention to detail required
Must have proven experience in working quickly and efficiently
Must be dependable and have a team-oriented work style
Must have a sense of ownership in everything that you do
Ability to perform physical tasks including standing or sitting for extended periods, frequent bending, reaching, and lifting as required to perform cleaning duties
Ability to perform routine cleaning tasks efficiently and consistently
Ability to follow instruction and complete assigned projects in accordance with instructions provided
Ability to push up to 100 lbs
Ability to lift, pull and push up to 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Ability to take initiative and handle assignments with limited supervision
Ability to work varied shifts, including days, early mornings, and weekends as operational needs require
Must be able to make sound judgments quickly
Must be able to work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Must manage differing personalities within the property, the resort, and the community
Must maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Responsibilities

Review daily assignment sheets and occupancy reports at the start of the shift with Supervisors or the Department Manager to identify early guest requests, special projects, linen schedules, and pending overnight calls. Coordinate with the Executive Housekeeper, Front Desk, and shift supervisors as needed
Provide excellent guest service throughout the shift by responding promptly to guest requests, including delivering linens, towels, pillows, amenities, cribs, desk chairs, and assisting with luggage when requested
Assist Room Attendants by stripping vacant rooms, removing trash and recycling materials, and ensuring proper waste disposal in accordance with hotel standards
Acknowledge guests in all public spaces with a warm and friendly greeting by following the 15/5 rule
Vacuum guest hallways daily and mop hard floor surfaces including tile, wood, and vinyl. Spot clean walls, baseboards, windowsills, doors, and corners as needed to maintain cleanliness standards
Receive clean linen deliveries, sort and distribute linen evenly for Room Attendants, prepare carts for the next shift, and maintain organized and fully stocked linen shelves. Collect dirty linen from guest floors, transport linen to designated areas, and ensure dirty linen is properly bagged and organized for vendor pickup
Sweep outside stairs when needed, assist with any team-related projects when required, support public area/lobby attendants only when necessary
Keep housekeeping closets and storage areas clean, organized, and fully stocked. Remove debris and empty trash while ensuring chemicals and supplies are properly stored according to safety guidelines
Ensure all trash and linen are removed from floors/room attendants work carts, confirm dirty linen bins are ready for outside linen vendor pick up, communicate inventory supplies shortages or any unfinished tasks to shift Supervisor
Check with morning shift before they leave to determine if there are any remaining trash loads, inquire if additional linens are needed, and assist with any incomplete tasks. Night shift must report to Front desk at the start of their shift and review guest logs to determine tasks that must be completed
Respond to all guest calls received from Front Desk, deliver requested items promptly, refresh rooms upon guest request, service late check-out or late-arrival vacant rooms, and assist with luggage if requested
Night shift House Attendants are responsible for maintaining full hotel cleanliness, including vacuuming hallways, removing trash, spot cleaning walls, and addressing spills immediately. Duties also include cleaning and sanitizing restrooms (toilets, sinks, mirrors, floors, and trash receptacles), cleaning lobby floors, dusting furniture, emptying trash, cleaning glass doors, maintaining the appearance of the hotel entrance, sweeping the front entrance, cleaning the loading dock area, removing trash from the valet area, and ensuring the veranda and pool areas remain clean and well maintained
Complete special projects as assigned including tasks such as carpet shampooing in event rooms, deep cleaning projects, floor machine work, or other special cleaning projects assigned by Department Manager
Keep stairwells and ice machine areas free from debris throughout any scheduled shift
Report to Department Manager or Supervisor when shift starts and follow scheduled shifts, break and lunch requirements
Maintain professional communication, respond quickly to guest requests, follow safety procedures, maintain cleaning standards, report maintenance issues immediately through IVR system, phone group chat message or directly to Engineering team
Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
Understand hotel operations and remain flexible as assignments may change based on occupancy levels, staffing needs, special events, and management direction
Communicate with Department Manager on inventory needs e.g. amenities, pillowcases, bed linen, robes, tissue etc.
Maintain professional communication, including while using technology (tablets, radio devices, phones, etc.)
Respect all guests, team members, and management by maintaining a positive, friendly attitude
Interact with guests and share hotel knowledge using personalization, such as using the guest’s name
Follow all hotel policies and procedures including Lost & Found policies, safety standards, and guest confidentiality requirements
Report suspicious activity, unusual items, or irregular guest behavior in guest rooms or public areas immediately to management
Demonstrate initiative and the ability to complete assigned tasks independently while supporting team members as needed
Responsible for taking initiative and handling assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Other tasks as assigned by management
Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards.