House Attendant

Mystic Marriott Hotel & Spa • Groton, CT

68d

About The Position

The House Person is responsible for cleaning and maintaining public hotel areas according to established brand and hotel guest service and sustainability standards. This role involves greeting and acknowledging guests in a courteous and friendly manner, inspecting assigned areas, and performing cleaning tasks accordingly. The House Person will also collect trash from service landings, vacuum and dust guest corridors, and transport linen to the laundry collection site. Additionally, they will report maintenance issues, maintain cleanliness and organization of guest areas, and respond to guest inquiries. The position may require working as a room attendant during staffing shortages or peak periods, and it emphasizes the importance of guest satisfaction and adherence to sustainability guidelines.

Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees