The role of the Housekeeping House Attendant is to be responsible for stocking of linen closets throughout the hotel; as well as, assisting the Room Attendants. This is an hourly position with a pay rate of $25.00 per hour.
Perform all shift checklist responsibilities & reporting requirements
Be familiar with property, departments, hours of operation and services of the hotel
Answer basic Housekeeping related questions
Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
Properly maintain hotel keys and electronic cards (key control)
Clean and stock linen closets
Clean and Vacuum hallways, including baseboards
Turn in all lost and found items in accordance with lost and found procedures
Maintain a clean and organized work area
Dust light fixtures
Pick up dirty linen from housekeeping closets and throw down the chute
Strip rooms when needed and assist in 'pick up' of dirty linen
Sort terry and linen into laundry carts after coming down the linen chute
Put away supplies when received
Ensure all trash from guest room floors is placed in dumpsters
Run items to guest rooms, room attendants and supervisor
Actively participate in housekeeping's 'deep clean' or 'preventive maintenance' programs
Participate in all departmental meetings
Carpet clean guest rooms and hallways when needed
Participate in required training programs
Report any damage, hazard repairs to your immediate supervisor
Help keep stock levels at par and maintain cleanliness of linen closets on floors
Clean elevator tracks on all guest elevators
Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists
Familiar with frequently used Standard Operations Procedures
Knowledge of how to operate all Housekeeping Equipment
Must be able to recognize situations that require immediate supervisory attention
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Minimum of one year hospitality experience in housekeeping
Follows instructions and communicates effectively
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Discounted parking at $8 a day
Free daily meal
Discounted room rates with Choice Hotels
Percentage off restaurant dining at Firelake
Full benefits package to our full-time employees, including health, dental, vision, short- & long-term disability, auto insurance, and so much more!
Employer paid Accident insurance and HSA contribution