House Advocate

Wings Program•Chicago, IL

8d•$20 - $21

About The Position

To maintain the smooth operation of the Safe House and Crisis Line, and support clients as needed. · Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers. · Conduct and approve intake and eligibility evaluations to determine guest’s needs and appropriateness for services at the Safe House. · Interact with guests in the community areas of the house and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict and stress management, parenting, budgeting and others). · Supervise and coordinate activities related to house policies and chores. · Identify guest needs and communicate these needs to the responsible staff member to secure donations and services. · Ensure building is safe and secure, reporting any concerns to appropriate personnel. · Maintain timely, accurate records including up-to-date client files, statistics report, and census. · Update daily roster and shift reports. · Assist with meals and mealtime during the shift. · Assist in processing and storing donations as requested. · Attend and participate in supervision, weekly group meetings, and other meetings as required. · Conduct, attend, and participate in appropriate training and education. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Work evenings, weekends and holidays as needed.

Requirements

Associates degree in social service, counseling, or closely related field, or equivalent job experience required.
Familiarity with Microsoft Office Suite.
Commitment to diversity, equity, and inclusion.
Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills.
Skilled in working with sensitive issues and in maintaining professional boundaries with clients.
Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork.
Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and occasionally standing for extended periods.

Nice To Haves

Spanish Bilingual preferred.
40-hour domestic violence training and CPR/First Aid preferred.
ICDVP credential preferred.
Food Safety and Sanitation Certification preferred.

Responsibilities

Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers.
Conduct and approve intake and eligibility evaluations to determine guest’s needs and appropriateness for services at the Safe House.
Interact with guests in the community areas of the house and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict and stress management, parenting, budgeting and others).
Supervise and coordinate activities related to house policies and chores.
Identify guest needs and communicate these needs to the responsible staff member to secure donations and services.
Ensure building is safe and secure, reporting any concerns to appropriate personnel.
Maintain timely, accurate records including up-to-date client files, statistics report, and census.
Update daily roster and shift reports.
Assist with meals and mealtime during the shift.
Assist in processing and storing donations as requested.
Attend and participate in supervision, weekly group meetings, and other meetings as required.
Conduct, attend, and participate in appropriate training and education.
Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures.
Work evenings, weekends and holidays as needed.