Hourly Shift Manager

Chicken Salad Chick Pooler • Centerville, OH

279d

About The Position

The position involves assisting the General Manager and Assistant Manager in the daily operation of the restaurant within the budget. The role requires ensuring compliance with established food standards, food quality, preparation, and production by adhering to corporate food handling procedures and policies. The individual will also ensure that Chicken Salad Chick procedures are followed in the dining room, service area, and kitchen. Training and counseling of hourly team members during shifts is a key responsibility, along with guaranteeing the highest level of hospitality and service to all guests at all times. The position also involves coaching hourly team members as needed, ensuring compliance with personnel records, team member schedules, and reports, and preparing and maintaining administrative and financial records as directed by the General Manager. The individual will ensure that specials, promotions, and marketing plans are presented according to company procedures during shifts, maintain hours of operation, and ensure compliance with safety and sanitation procedures and all Federal, State, and local regulations. Decision-making regarding team member position assignments, disciplinary actions, execution of shift operations, and maintaining cleanliness in the restaurant is also part of the role. However, decisions regarding hiring or terminating team members, pay increases, vendor specifications, scheduling, and purchases beyond normal shift operations should be deferred to the General Manager or Assistant Manager.

Requirements

• Ability to work in a fast-paced environment
• Ability to clearly and professionally communicate with team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department

Nice To Haves

• Previous restaurant and/or retail experience a plus

Responsibilities

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
• Train and counsel hourly team members who work during Team Leader's shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

What This Job Offers

• Industry: Food Services and Drinking Places
• Number of Employees: 1,001-5,000 employees