Hourly Interviewer I
About The Position
Responsibilities Pregnancy Risk Assessment Monitoring System (PRAMS) is an ongoing mail/telephone survey of residents who have recently given birth to a live-born infant. The PRAMS project is used to collect information from residents about behaviors and experiences before, during, and after pregnancy. The goal of the PRAMS project is to provide information to support research and guide policy changes and interventions that improve maternal and infant health and reduce adverse outcomes such as infant low birth weight and maternal and infant morbidity and mortality. PRAMS phone interviews with respondents are essential to maintaining survey response rates and obtaining quality data. The Hourly Interviewer I will be responsible for performing phone interviewing; assisting with interviewing operations including coordinating with PRAMS staff to schedule and carry out interview appointments; performing data entry and survey validation activities; and assisting with survey mailing activities and preparing documents for IRB protocol maintenance.
Requirements
- One year of experience in customer service, call center, administrative support, or a related field.
Nice To Haves
- Experience providing clerical and/or administrative support.
- Experience and/or training in handling confidential and sensitive information.
- Experience with MS Office.
- Experience in survey data collection and entry.
- Experience with IRB or research study protocols.
- Prior experience with phone-based customer service or telephone interviewing.
- Fluency in English and Spanish, to perform interviewing.
Responsibilities
- performing phone interviewing
- assisting with interviewing operations including coordinating with PRAMS staff to schedule and carry out interview appointments
- performing data entry and survey validation activities
- assisting with survey mailing activities and preparing documents for IRB protocol maintenance
Benefits
- Health, dental and vision insurance - Several comprehensive health insurance plans to choose from
- Flexible benefit accounts - Medical, dependent care, adoption assistance, parking and transit
- Generous paid time off - Paid federal and state holidays, paid sick, vacation and personal leave
- Tuition support - Assistance is available for individuals pursuing educational or training opportunities
- Retirement Benefits - HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses
- Employee Assistance Program - Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
