Hourly/Commission Sales
About The Position
The purpose of this classification is to perform work functions associated with assisting customers to select and purchase merchandise in order to achieve and maintain established sales goals. This role involves maintaining sales quotas, advising customers on home furnishings, developing expertise in customer experience and sales execution, verifying prices, calculating discounts, preparing and placing tags, setting up advertising displays, stocking merchandise, loading pick-ups, resolving customer complaints, making sales prospecting calls, maintaining CRM records, handling customer inquiries, attending sales meetings, maintaining cleanliness of sales area, assisting with credit applications, setting up delivery/pickup times, composing thank-you notes, keeping sales records, operating office equipment, and adhering to company standards like Display Standards, Customer Service Counter Standards, Telephone Standards, Farmers Sales Floor Standards, S.W.I.N.G. program, and H.O.M.E. values. The position also assists in other store departments as required.
Requirements
- High School Diploma or GED required
- Six months experience in practical retail sells
- Any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
- Ability to review, categorize, prioritize, and/or analyze data.
- Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
- Ability to operate equipment, machinery, tools, and/or materials requiring complex and rapid adjustments.
- Ability to utilize a wide variety of reference and/or descriptive data and information.
- Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.
- Ability to carry out instructions furnished in written, oral, or diagrammatic form.
- Ability to exercise judgment, decisiveness and creativity in situations involving a variety of predefined duties which are often characterized by frequent change.
Responsibilities
- Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
- Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
- Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
- Verifies prices are correct and each item is accounted for on sales orders.
- Calculates sales discount as warranted in determining sales write up.
- Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
- Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
- Loads pick-ups as needed and obtains customer signature on receipt for pickup.
- Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
- Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system.
- Updates and maintains accurate customer records and activity within the CRM system.
- Handles customer inquiries in person or via telephone.
- Attends scheduled sales meetings.
- Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays.
- Assists customer in completion of credit application, answers questions regarding Company/store policy and/or procedures.
- Sets up delivery or pickup times with customers and documents appropriately.
- Composes and sends thank-you notes to customers for their business.
- Keeps records of sales.
- Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
- Operates a personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
- Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards.
- Comply with the Farmers Sales Floor Standards as well as actively engaging customers with our S.W.I.N.G. program.
- Enters customer service issues in PQA as assigned.
- Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
- Assists in other store departments as required.
- Performs other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
