About the position
Thomas Edison State University was founded in 1972 to break down barriers to degree completion. Nearly fifty years later, we proudly serve a diverse body of adult students with innovative and professionally relevant academic programming. Our team of high-energy student-focused professionals is welcoming new members who are ready to make their mark in education and help change the lives of thousands of adult students across New Jersey and around the world. If you are excited by changing lives, committed to the success of all, appreciate collaborating with your colleagues, and want to be challenged by new and innovative opportunities, we look forward to receiving your application. Under the supervision of the Associate Director of Admissions & Enrollment Services, the Admissions & Enrollment Services/Prospect Management Counselor fulfills a professional role in support of the University's onboarding and evolutionally relationship with its students.
Responsibilities
- Respond to telephone inquiries.
- Respond to all e-mail inquiries.
- Provide excellent customer service to students over the phone and via email.
- Participate in telephone outbound follow-up and marketing efforts.
- Process student registration, as needed.
- Handle basic technical support issues.
- Assist in resolving student issues involving: admissions, registration, financial aid, testing and other student-facing offices.
- Participate in on and off site information sessions and events as needed.
- Assumes other responsibilities as assigned by the Associate Director of Admissions & Enrollment Services.
Requirements
- Knowledge of the principles and techniques essential to perform assigned responsibilities.
- Enhanced customer service knowledge.
- Basic knowledge of admissions and recruitment procedures.
- Ability to acquire extensive knowledge of college policies and procedures, especially those related to non-traditional adult higher education.
- Ability to understand, analyze, interpret and apply established law, regulations, procedures, precedents and guidelines.
- Ability to counsel students and others concerning college programs, activities and services.
- Ability to establish cooperative working relationships and coordinate with other offices or organizations that impact assigned responsibilities.
- Excellent verbal and written communication skills.
- Ability to maintain essential records and files.
