Hotline Resource Team Supervisor

Nationwide Children's Hospital • Columbus, OH

12d

About The Position

Leads and coordinates hotline resource team to provide timely and accurate support to callers in need of assistance.

Requirements

• Two years of college, or equivalent education and experience, required.
• Effective verbal and written communication, interpersonal, and documentation skills.
• Working knowledge of relevant community resources and services.
• Effective problem-solving and conflict management skills.
• Ability to quickly assess and prioritize information received.
• Flexibility and ability to manage multiple demands in a fast-paced environment.

Nice To Haves

• Bachelor's Degree in Social Work, preferred.
• One year of experience providing intake or crisis services, preferred.
• Relational database experience, preferred.

Responsibilities

• Manages the daily operations of the hotline resource team.
• Ensures that team members adhere to established protocols and guidelines.
• Monitors team performance and provides feedback for improvement.
• Coordinates training sessions for new team members.
• Handles escalated calls or issues that team members are unable to resolve.
• Collaborates with other departments to optimize hotline services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees