Hotline Provider (281-CARE) - 3rd Shift

Talbert House•Cincinnati, OH

5h•Onsite

About The Position

Responsible for providing prevention and education services in a variety of settings including on the phone. May implement prevention services over a varied group of topics including substance abuse, mental health, bullying, suicide and other areas as necessary.

Requirements

Skill in prevention and education techniques and interventions
Recognize unusual or threatening conditions and take appropriate action
Effective verbal and written communication skills
Ability to interact in a calm and compassionate manner
Ability to collaborate/interact with wide variety of people
Knowledge of code of ethics, conflict of interest and regulatory requirements
Demonstrate professional speech and behavior
Detach from client issues and view objectively
High School diploma or GED

Nice To Haves

Prefer experience in social services environment or related education

Responsibilities

Identifies and assesses needs of callers/clients
Provide crisis intervention, referrals and linkage to community resources
Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic
Completes service documentation accurately and timely in electronic health record
Provides both prevention and education services
Facilitates referral to and/or provides appropriate level of care
Develop, define and implement realistic and effective goals and plans for interventions
Collect, track and evaluate program data for fidelity and service quality
Adhere to professional standards as outlined by protocols, rules and regulations
Other duties as assigned