Hotline Provider (281_Care) - 2nd Shift
About The Position
Responsible for providing prevention and education services in a variety of settings including on the phone. May implement prevention services over a varied group of topics including substance abuse, mental health, bullying, suicide and other areas as necessary. Position Description: Identifies and assesses needs of callers/clients Provide crisis intervention, referrals and linkage to community resources Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic Completes service documentation accurately and timely in electronic health record Provides both prevention and education services Facilitates referral to and/or provides appropriate level of care Develop, define and implement realistic and effective goals and plans for interventions Collect, track and evaluate program data for fidelity and service quality Adhere to professional standards as outlined by protocols, rules and regulations Other duties as assigned This is not a remote position
Requirements
- High School diploma or GED
- Skill in prevention and education techniques and interventions
- Recognize unusual or threatening conditions and take appropriate action
- Effective verbal and written communication skills
- Ability to interact in a calm and compassionate manner
- Ability to collaborate/interact with wide variety of people
- Knowledge of code of ethics, conflict of interest and regulatory requirements
- Demonstrate professional speech and behavior
- Detach from client issues and view objectively
Nice To Haves
- Prefer experience in social services environment or related education
Responsibilities
- Identifies and assesses needs of callers/clients
- Provide crisis intervention, referrals and linkage to community resources
- Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic
- Completes service documentation accurately and timely in electronic health record
- Provides both prevention and education services
- Facilitates referral to and/or provides appropriate level of care
- Develop, define and implement realistic and effective goals and plans for interventions
- Collect, track and evaluate program data for fidelity and service quality
- Adhere to professional standards as outlined by protocols, rules and regulations
- Other duties as assigned
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What This Job Offers
Education Level
High school or GED
Number of Employees
501-1,000 employees
