Crisis Hotline Advocate

Next Door Solutions to Domestic Violence • San Jose, CA

19d

About The Position

Responsible for answering the hotline and responding to crisis callers, handling intakes for individuals seeking shelter, providing information on agency programs and services, providing referrals to community legal, medical and social services. The Advocate also ensures comfortable environment at the shelter.

Requirements

• BA degree or equivalent experience in non-profit agency.
• Fluency in English and Spanish.
• Direct service experience in client-centered counseling and crisis intervention and experience working with victims/survivors of domestic violence from diverse backgrounds.
• Excellent communication and interpersonal skills with the ability to work as part of a team, under pressure in a crisis atmosphere and meet assigned deadlines.
• Demonstrated ability to work with various cultures.
• Knowledge of Trauma Informed Services
• Complete 40-hour domestic violence training program.
• Complete CPR Certification, as and when available

Responsibilities

• Act as the first point of contact for Next Door Solutions clients and the community, offering client-centered, confidential services.
• Provide trauma informed services to hotline callers and shelter residents.
• Handle crisis and information calls from victims of domestic violence and members of the general public.
• Compile statistical data as required.
• Answer and take messages for APS line when needed.
• Perform other related duties and assume other responsibilities as required in furthering the Agency mission, goals and objectives as directed by supervisor.
• Maintain up-to-date training on domestic violence and other related topics

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees