Hotline Advocate Full Time

Laura's House • Aliso Viejo, CA

17d

About The Position

Join One of Orange County's Best Places to Work! Voted Best Places to Work by Orange County Business Journal – 2019 At Laura's House , we don't just offer jobs-we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families. Position: Hotline Advocate Schedule : Monday – Friday 9:00am -5:30pm As a Hotline Advocate, you'll play a pivotal role in providing calm, compassionate support to those navigating crisis. Whether answering calls, coordinating shelter access, or offering support, you'll be the reassuring presence they need. Why This is Meaningful Work : Directly support individuals and families during their most critical moments Be part of a dedicated, mission-driven team Gain hands-on experience in crisis intervention and domestic violence services Make an immediate, powerful difference in your community

Requirements

• Education & Experience (Preferred): Bachelor's degree in human services or a related field, or equivalent experience
• Experience with crisis intervention and/or serving survivors of domestic violence
• Residential services background a plus
• Completion (or willingness to complete upon hire) of the 40-hour domestic violence training required by law
• Key Skills & Abilities : Spanish language skills a plus
• Strong oral and written communication
• Excellent customer service and basic computer proficiency
• Independent worker with boundary-awareness
• CPR and First Aid certified
• Logistics & Physical Requirements : Valid driver's license, reliable transportation, and appropriate insurance
• Must pass Live Scan and TB test
• Will be required to stand; walk; sit; use hands to feel and handle; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Culture & Values : Maintain strict confidentiality for clients, staff, and agency information
• Present a positive, professional demeanor in all interactions
• Maintain appropriate boundaries and an organized workspace
• Participate in agency events, training, or presentations as needed

Nice To Haves

• Spanish language skills a plus
• Residential services background a plus

Responsibilities

• Respond compassionately to 24-hour hotline calls, offering crisis intervention, vital information, and referrals
• Conduct intake calls for those seeking Emergency Shelter
• Facilitate access to Safety Net for eligible callers (including occasional food drop-offs)
• Provide conflict resolutions and support to shelter residents
• Assist with child supervision and supervise volunteers as needed
• Enforce shelter policies to maintain a safe, respectful environment
• Input statistical data for contract and other reporting as needed
• Complete additional agency responsibilities as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level