Hotel Valet Attendant - Eilan Hotel & Spa

Towne Park•San Antonio, TX

1d•Onsite

About The Position

The Guest Service Associate at Towne Park is responsible for delivering exceptional hospitality services to guests with an attentive, friendly, and efficient demeanor. This role primarily involves the prompt and safe parking and retrieval of guest vehicles, as well as assisting guests with luggage, including delivery and pick-up during arrival and departure. The associate is expected to maintain a professional and friendly presence, acknowledging and greeting guests, using their last names, and employing proper phone etiquette. Key responsibilities also include providing directions, information about hotel amenities and local attractions, delivering messages and guest amenities, and shuttling guests as approved. The role requires explaining parking rates and procedures, managing claim checks, meticulously completing and maintaining all ticket information (key tags, guest folios, vehicle location, damage surveys), and handling revenue collection when necessary.

Requirements

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
One (1) month related experience and/or training; OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Perform parallel parking

Nice To Haves

Ability to operate a manual transmission

Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
Acknowledges and greets guests within five feet with a professional and friendly demeanor.
Uses guest last names during interactions.
Uses salutation of the day and welcomes guests to the location.
Practices proper Towne Park phone etiquette.
Posts up in designated areas when not completing tasks.
Parks and retrieves vehicles while driving slowly and cautiously.
Assists guests with bell services and luggage storage as needed.
Opens all vehicle and hotel doors for guests.
Assists guests with directions, taxis, reservations and other inquiries.
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
Delivers messages, items and/or guest amenities as requested.
Shuttles guests to appropriate places that are approved by the location.
Explains parking rates and retrieval procedures to guests upon arrival.
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system.
Consistently completes location on all key tags after parking vehicle.
Calculates and collects revenue for vehicles when needed.